You can reach us by email or by DM. If you place an order, a phone number will be provided to customers.

Email: laura@yourcurlygirl.com

DM: Instagram @yourcurlygirl

Our products as of 2026 are Gluten and Wheat Free.

If you have any type of allergy, especially to plants, please review the ingredient list as all of our products are natural, plant based and contain essential oils and/or plant oils/ingredients.

We currently only ship within the United States and do not ship to Puerto Rico, Guam or Military Bases.

An automated email is sent to you with your tracking number the day your order is shipped. The tracking number within your email is the link you'll want to click on to get your status.

For some reason, if you manually go to usps.com or ups.com and then enter your tracking number manually, it will display an error that says your tracking number is incorrect. Please be reassured that it is correct. Please click on your tracking number directly within your email and this will resolve any connection issues between the email server and either UPS or USPS. Thank you.

The day we receive your order is Day 1.  All orders are handmade, and are shipped out by day 4, but most times alot sooner! (Please note that we are closed on Saturday and Sunday).  From there your order is shipped either via UPS or USPS and takes 2-4 days to arrive to you, depending on where you live. A tracking number is emailed to you the day it is shipped and all orders are shipped from Cleveland, Ohio. 

PLEASE NOTE: There are times throughout the year where we get very busy, if you haven't received your UPS or USPS shipping confirmation within 4 days, feel free to email laura@yourcurlygirl.com and we can let you know the status of your order. 

Our products are natural, but they do contain a gentle natural preservative that gives them a shelf life of 12 months and you do not need to refrigerate.

Since every curl and wave is different, in the beginning what you may order might be based more on preference or what you like to use currently.

Things to think about before purchasing: Do you like a softer or harder hold? Do you like products with Aloe or without? Is your hair damaged or in a more healthier state? When I (Laura) started out on my curly journey, and had very damaged hair, I found that the Harder Hold Custard with Aloe and Agave worked better for my hair. Then as my hair got really healthy, the Soft Hold Custard worked better for me. Everyone is different.

All of the Curling Custards give great hold, shine, definition and frizz free curls. If you have any questions before purchasing, please feel free to email laura@yourcurlygirl.com or send me a dm on Instagram @yourcurlygirl.

Since all products are handmade in small batches, they cannot be returned or exchanged if you end up not liking the scent or hold.

If you have any questions or concerns please contact laura@yourcurlygirl.com. We can discuss your concerns and we can help you learn how to use the products so that you will achieve your desired results.